Refund policy
At Bio Moon, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund within 7 days of receiving your order.
Eligibility for Returns
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The product must be unused, unopened, and in original packaging
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Proof of purchase is required
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Returns requested after 7 days will not be accepted
Non-Returnable Items
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Opened or used products
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Damaged items due to customer handling
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Sale or promotional items
Refund Process
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Once your return is received and inspected, we will notify you of approval or rejection
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Approved refunds will be processed to the original payment method
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Shipping charges are non-refundable
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
Contact Us
To start a return or refund request, contact us at:
Bio Moon
📍 Al Nu’Man Bin Malik Street, Abu Dhabi, United Arab Emirates
🌐 https://biomoonusa.com/
📞 +971 56 532 3027
📧 shahrukhahmad298@gmail.com