Privacy policy

Bio Moon (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://biomoonusa.com/ (the “Site”).

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

Your web browser
IP address
Time zone
Cookies installed on your device

As you browse the Site, we also collect information about:

Pages or products you view
Websites or search terms that referred you to the Site
How you interact with the Site

This information is referred to as Device Information.

When you make a purchase or attempt to make a purchase, we collect:

Name
Billing and shipping address
Phone number
Email address
Payment details (processed securely by third-party payment providers)

This information is referred to as Order Information.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Communicate with you regarding your order
Provide customer support
Improve and optimize our website
Prevent fraud and enhance security
Send promotional or marketing messages (only if you opt-in)

3. Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our business, such as:

Shopify (our e-commerce platform)
Payment gateways
Shipping and delivery partners
Analytics and marketing service providers

We do not sell or rent your personal information to third parties.

We may also share your information to comply with applicable laws, regulations, or legal requests.

4. Cookies

We use cookies to:

Remember your preferences
Improve website functionality
Analyze site traffic and performance

You can choose to disable cookies through your browser settings; however, this may affect your experience on our website.

5. Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

If you are a resident of the United Arab Emirates or other applicable regions, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Data Security

We take reasonable measures to protect your personal information using industry-standard security practices. However, no method of transmission over the internet is 100% secure.